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CELPIP Writing Sample Test Task 1: Writing an Email

Read the following information.

Last week you had travelled in a train to Vancouver for some business meeting. You had a terrible experience. The discontentment, due to the poor service, made you complain about the train services.

Write an email to the railway authorities in about 150-200 words. Your email should do the following things:

  • Problems faced by regular passengers
  • Complain about the poor service

Dear Manager of railway authorities, I am writing this email to complain about the issue the regular people are suffering from during their day to day travel via train. I made an online reservation on 3rd January for Vancouver to attend the official meeting. While online booking I select your train based on the facilities you mention on your website. As per your website, you provide free wifi but during my journey of 3 hours the wifi worked only for 10 minutes and when I checked with the other passengers they told me that its a common problem. Also, the leg-space between the seats is very less. It is lesser than the stranded space. I think you should mention this on your online portal. This will help the customer to make a wise choice during booking. Finally, by the time I reached my destination I was tired and was not able to pay proper attention in a meeting. The overall experience was dissatisfaction. I want you to take appropriate action to fix the wifi issue and update the website with the detail of the leg space. Hope others will not suffer like me. Kind regards, Mark