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CELPIP Writing Sample Test Task 1: Writing an Email

Read the following information.

Last week you had travelled in a domestic airline due to some business. You did not have a good experience with that airline. The discontentment, due to the poor service, made you complain about the airline.

Write an email to the Airline in about 150-200 words. Your email should do the following things:

  • Problems faced by regular passengers
  • Complain about the poor service

Dear Airline Manager, I am writing this email to complain about the low service you had provided on my recent trip last Saturday. Moreover, I have always preferred to travel by your airline and usually, I had an overwhelming experience before. But I must say this time, not only the service as well as it had become a bad experience for my whole life. First of all, departure was at 2:30 p.m. but due to some reasons, it had postponed to 3:45 p.m. and passengers had to wait for 1.15 hours. After that when the flight took off, there was no service person available to instruct the passengers. Secondly, the food provided in your airline was of low quality. Neither tasty nor hygienic as well and the staff was not showing active participation in their duties. As most of the passengers had to wait for their meals for a long time and they not had an option on the menu for kids or old age persons. In the end, I hope that you would consider this matter on a serious note as your company has a reputed image among all people and it would not happen again next time. Otherwise, we must have to take action for the next time. Your's Sincerely, Felix