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CELPIP Writing Sample Test Task 1: Writing an Email

Read the following information.

You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.

Write an email to the restaurant's manager in about 150-200 words. Your email should do the following things:

  • State what problems you had with the food you ordered.
  • Complain about the service.
  • Describe how you want the restaurant to resolve the problem to your satisfaction.

Dear Restaurant Manager, I am writing to you to express my concern I have about my recent experience at your restaurant. I booked a place for my Anniversary dinner party with my family on 31st December 2019. I had inferior experience with service and food. However, I had to wait for an hour to get my table even though I reserved it in advance. Furthermore, we ordered a vegetarian pizza since we are vegetarian. Although, there was a slice of meat inside it. I addition to that, the waiters were not able to explain food properly and look untrained. I would like to request you to enhance your service quality and well train your servers to get better reviews. One other thing, chefs should make recipes as per order. I hope you consider my opinion to improve the quality of your restaurant. As this is famous and one of my favorite restaurants. Regards, Samuel