Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

  • What you purchased and when
  • Exactly how it is different to the website description.
  • How you would like the company to fix the problem.

Dear support team, I am writing this email to bring your attention to the things I bought on your website that didn't meet my expectation. On July 23rd, I bought two pairs of Zara denim jeans from your website. The website description given was 32cm waist and 30cm length and I chose a pair of black and white colour, and I also bought a pair of size 8 blue sneakers. I got a delivery of the package a week after, I was extremely disappointed with the items I got. Firstly, the denim was shorter in length completely different from the details on the online store. Moreover, the colour of the sneakers I got didn't match the colour I picked from the website. Things like this can hinder your business and you might lose your present and potential customers, as it is easy for people to go on a social website to make a negative review. I would be highly grateful if you could correct this mistake, by sending me the exact item I selected from your online store, or send me a full refund of my money. I would anticipate your swift response. Yours faithfully, Samuel