Writing Task 1: Writing an Email

Read the following information.

Last week you had travelled in a domestic airline due to some business. You did not have a good experience with that airline. The discontentment, due to the poor service, made you complain about the airline.

Write an email to the Airline in about 150-200 words. Your email should do the following things:

  • Problems faced by regular passengers
  • Complain about the poor service

To whom it may concern, I am writing this email to inform you about my recent experience with your domestic Airline. Recently, I boarded flight-XCR12 from Pearson Airport to Vancouver on 12 Sep 2020. I travel frequently with Air Canada and never had any concerns until my last travel: The crew members on board were not wearing a proper face mask as suggested by the government. No food or beverages were served on the flight. The staff behaviour was ignorant when passengers demanded answers. Despite several requests, the air hostess did not even need to supply water on a flight 8 hours long. As a result, I was highly dehydrated and felt dizzy during the flight. Therefore, on behalf of your future passengers and me, I would like to request management to supply boxed food to the people on board as this will not only be as per protocols but will also prevent passengers from getting sick. Thank you for your time and consideration. Regards Felix