Writing Task 1: Writing an Email

Read the following information.

You had recently ordered a book, online from a bookseller. The book sent by him was not the latest edition, even though you had paid the money according to the latest edited version.

Write an email to the bookseller in about 150-200 words. Your email should do the following things:

  • Complain about the service of the online site
  • State about the urgency for the latest edition

Dear Sir or Madam, My name is Mike, and I am a loyal customer of your website. I am writing to you to express my concern regarding a book which I bought from your online store, order #454545 I ordered a book named "Introduction to Computer Networking" written by Sharon Johnson on 5th June, and I was so ecstatic to receive the parcel on time. However, When I opened the package, I was disappointed to notice that you have sent me the older edition even though I paid extra for the latest version. To my utter disappointment, on contacting the customer representative, he refused to provide any sort of resolutions stating it does not come under their term and condition. Since I am pursuing engineering in Computer science, and my exams are due early next month. To be specific, the latest edition is essential for me as I have heard only the new version has recently asked questions. Given the seriousness of the issue, I would request you to send the latest edition on priority and train your staff to have appropriate behaviour befitting the occasion in the future. Thank you for your time and support. Yours faithfully, Mike