Writing Task 1: Writing an Email

Read the following information.

Uber driver misbehaved with you on the way to the office and you reached office late.

Write an email to the Uber support department in about 150-200 words. Your email should do the following things:

  • write about the incident.
  • Suggest ways to improve services.

Dear Uber support manager, I am writing to express an unpleasant situation I have experienced during a ride with one of your drivers. Yesterday, I asked a car through the app to take me to my job, as I am used to do every morning. When I entered the car, I couldn't help thinking how dirty the back seat was. There was a sandwich sitting on the opposite extremity of the center, and the car interior wasn't smelling good. I chose not to worry about all that at the moment because I didn't want to be late for work, and it was supposed to take me only 15 minutes to get to my destination. However, at a specific part of the way, the driver chose another pathway even though the GPS instructions kept indicating that we were not following the direction previously set. Hopefully, after 25 minutes, we reached my company's gate, and I felt secure again. You might want to reinforced through training programs that drivers should strictly follow the app GPS and must keep high cleaning standards. Please let me know if you require further details. Sincerely Emma