Writing Task 1: Writing an Email

Read the following information.

Last week you had travelled in a domestic airline due to some business. You did not have a good experience with that airline. The discontentment, due to the poor service, made you complain about the airline.

Write an email to the Airline in about 150-200 words. Your email should do the following things:

  • Problems faced by regular passengers
  • Complain about the poor service

Dear Sir, This email is regarding the awful experience I had with your airline at XYZ Airport. I would like to bring your attention to the incident, and I would like to propose some corrective measures to resolve as well. I am a Businessmen by profession and frequent traveller too. During my last weekend visit dated 15 November, I had a regrettably awful experience. I notice despite doing online check-in, most of us have to wait in a long queue. At last, I managed to reach out to the Attendant, but she denied offering a seat, which was booked by me while doing online check-in. Moreover, the Attendant was not interested in cooperating with documentation and luggage adjustment on the trail. Such instances deteriorate customer experience and brand image. So, I would like to make some suggestion to overcome or minimize it: > Customers should have all the right to select the seats. >Online check-in in the airport should make a priority. >Staff training about being courteous and generous towards travellers. Finally, I request you to come up with a policy focussed on client satisfaction. Thanks, Mark