Writing Task 1: Writing an Email

Read the following information.

You recently made reservations for dinner at a very famous and expensive restaurant in town. However, the meal and the service were terrible. The restaurant manager was not available to solve the problem, so you left without a resolution.

Write an email to the restaurant's manager in about 150-200 words. Your email should do the following things:

  • State what problems you had with the food you ordered.
  • Complain about the service.
  • Describe how you want the restaurant to resolve the problem to your satisfaction.

Dear Restaurant Manager, My name is Thomas. My wife and I have been dining at your restaurant for five years. We adore the wall art and the architecture combined with the live music and the great ambience. On Saturday, My wife and I visited the restaurant since it was our wedding anniversary. My wife made the reservation ahead of time. However, when we reached the restaurant, the hostess approached us and told us we needed to wait for a few minutes because the chef was too busy. We understood the restaurant was busy; however, we made the reservation for 6 pm, and a table was cleared by ten past seven (7:10 pm). Shortly after we sat down, our waiter came by and had an insulting attitude when placing our order. I ordered the salmon with rice and asparagus, and my wife had the steak with fries. We were surprised the food was not tasty at all; my salmon was raw, the rice was uncooked, and my wife's fries were hard as a rock. As a result of this uncanny experience, we asked for a manager on shift, and the waiter refused to bring someone to the table, as the restaurant was too busy. We felt frustrated and thought the manager refusal was unreasonable, and we had to pay the total amount of the meal no matter what. I am feeling very disappointed, and as we have visited this restaurant for years and have never had an experience of this level before. I am asking you to issue a full refund back onto my credit card and provide us with some compensation for the time lost and inconvenience we had. We would love to visit the restaurant and refrain from leaving our business with you. Reach out to me at your earliest convenience. Regards Thomas.