You recently made an online purchase and the product was not the same as the description on the website.
Write an email to the website support department in about 150-200 words. Your email should do the following things:
What you purchased and when.
Exactly how it is different from the website description.
How you would like the company to fix the problem.
I am writing in regards to something I bought from your website on 20th May, 2020. I purchased a wedding veil, which was on sale for $20. I was very excited that I could get a veil for that price, but unfortunately, I was not satisfied with it when I receive it this Wednesday.
The veil was white on your website, which I thought at that time. It will match perfectly with my white wedding gown; however, the veil was off-white when I got it.
From your website, I have one week to return a delivered item. However, this return option does not include sale items. I hope you will make this an exception as this mistake was from your store.
I will return this veil as soon as possible in exchange for a white veil if you have one available. Otherwise, I would like to get a refund.
I hope to hear from you soon.