Writing Task 1: Writing an Email

Read the following information.

You recently returned to Toronto from San Francisco. But your luggage got misplaced.

Write an email to the manager of the airport in about 150-200 words. Your email should do the following things:

  • Provide details of your flight.
  • Claim compensation for the lost luggage

Dear Manager, I am writing this email to express my concern about my lost luggage at the airport. I am Felix, and I booked the flight number BA143 from San Francisco to Toronto at quarter past 11 in the morning, yesterday. Please allow me to elaborate. I handed over my baggage to the airport staff after check-in at San Francisco airport. I delighted from the plane in Toronto and went to pick my luggage from the moving baggage belt. I was astonished that after waiting for one hour, I was not able to find my bag on the belt. I requested you to ask from your 'lost and service department' about this lost luggage. My bag is black and has a golden handle in the center. Many essential office documents, a bunch of keys, my formal clothes and some expensive gifts that I bought for my kith and kin are in the bag. Please let me know if your staff find any lost baggage. For further queries, you can contact me at 4166707842. I would like to say that if your staff was unable to find this valuable item, then please give me compensation for all the essential and expensive lost items. I hope you will give your prompt attention to this matter. Regards, Felix