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Writing Task 1: Writing an Email

Read the following information.

Uber driver misbehaved with you on the way to the office and you reached office late.

Write an email to the Uber support department in about 150-200 words. Your email should do the following things:

  • write about the incident.
  • Suggest ways to improve services.

Dear Manager, I am writing this email to bring your attention to an incident I had faced while using Uber. I reached late at my office and missed an important meeting due to the misdeed of the cab driver. On Monday, 28th December 2020, I booked a ride to the office. I was about to forget some important paper, and I took some extra time to re-arrange them and board the cab late by just two minutes. As soon I entered the cab with number plate, ABC123, the driver started shouting at me. I apologized for the delay and expressed the urgency, but the driver was in a rage and purposely took a long and congested route, due to which I missed the meeting. To maintain the standard of your cab services, I would like to suggest some improvements. Firstly, proper people management training and periodic refresher courses should be provided to the drivers. Additional, guidelines should be posted near the dashboard so that drivers should always be aware of behaving correctly. Also, disciplinary actions should be taken against the persistent defaulters. I hope I will not have to suffer such incidents in the future, or else I have to look for other vendors unwillingly. Regards, Felix