Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write a letter to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different to the website description.
  • How you would like the company to fix the problem.

Dear Customer Service Manager, Last week I bought a winter coat from your online store. You were having a 50% discount sale, and I wanted to take advantage of the deal, which seems significantly low for the high-quality Canadian Goose brand. Unfortunately, the Jacket was not the same as the description on the website. For one thing, I ordered a black leather coat with a gold zipper, and I received a blue coat with buttons. For another thing, even though the advertisement indicated it could withstand temperature up to 40 degrees celsius, the tag shows that it was ideal for spring. Finally, although I follow the chart to select my size, it was too small for my fit. Next month I will be going to Alaska for my birthday celebration, and I need a high-quality jacket similar to the one advertised on your website. I apologise for the poor experience I had last week, would you be willing to give us a discount worth 50% off the original price. Also, I would like to return this current item. I look forward to a positive response. Kind regards, Felix