Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

    What you purchased and when.
  • Exactly how it is different to the website description.
  • How you would like the company to fix the problem.

Hello Sir/Madam, I am writing to express concern about my recent online purchase of a smartphone from your website on 10th July 2021. Unfortunately, the product is not the same as the description on the website. Firstly, The colour of the mobile is different from what I have seen on the website page. I have ordered the light grey colour, but this product has dark grey colour. Secondly, according to your website, the battery backup time is also significantly less than the expected time. Today I had to charge my mobile twice with a small amount of use. Also, The Camera quality is not that good. I captured few pictures last week, and it's getting blurred when you try to zoom it. I am attaching the pictures for your reference. I would request you to look into this problem and check if you can replace my order with a new piece by this week. Otherwise, I would prefer to get my money back. Regards Mike