You recently made an online purchase and the product was not the same as the description on the website.
Write an email to the website support department in about 150-200 words. Your email should do the following things::
What you purchased and when.
Exactly how it is different to the website description.
How you would like the company to fix the problem.
SUBJECT: Concerns related to product delivery.
I ordered "Raspad (with breakout kit)" from your site www.xxxxxxx.com earlier this month. But I didn't receive the ordered product in full.
Your site clearly mentioned during the product launch earlier this month that the first 1000 buyers are eligible for a 30% discount and a free break-out kit with the Raspad.
Earlier this month I ordered Raspad with the free break-out kit and 30% discount for early buyers. I did receive a 30% discount while paying for the order but did not receive a break-out kit yet.
I was excited to be the early buyer and get Raspad and a break-out kit in my hands as soon as possible. Raspad was received within a week since ordered but the box didn't have a break-out kit. I waited for a couple of weeks more assuming that the break-out kit may come in a separate mail, but it's the 4th weeks since my purchase I have not received the break-out kit yet.
I would request you to kindly provide me with a break-out kit as mentioned in the original offer, and if possible via priority mail.
Appreciate your urgent help in the matter.