Writing Task 1: Writing an Email

Read the following information.

There have been some problems with public transportation in your area recently.

Write a letter to the management of the public transport company in about 150-200 words. In your letter, describe the problems

  • Explain how these problems are affecting the public.
  • Suggest some changes that could be made.

To Whom It May Concern My name is Mary Smith, and I am part of the Harrier community. I am writing this email to report some irregular situations that I have seen and experienced myself related to our public transportation. I live on 32 street, in front of the Chinese Market, where I take the bus every day to go to work. I have noticed that lately, the attitude of the bus drivers towards the clients has changed, they do not greet you anymore, even though some of them seem very rude. It changes people's moods immediately, but in the wrong way. I feel like some of them are just tired, giving them shorter shifts could improve the service, don't you think?. Another issue is that I have seen people with disabilities struggling to take the bus. Some buses have ramps that do not even work, this issue could even put the life of a person with disabilities in danger. I think replacing these old buses with electric ones would be great. I hope with this email, these issues are taken into consideration. Regards, Nikki