Writing Task 1: Writing an Email

Read the following information.

You recently returned to Toronto from San Francisco. But your luggage got misplaced.

Write an email to the manager of the airport in about 150-200 words. Your email should do the following things:

  • Provide details of your flight.
  • Claim compensation for the lost luggage

Dear Authorities, On the 10th of May 2010, I returned to Toronto from San Francisco via Canadian airlines (flight number AX123). When I landed and was eagerly waiting in the baggage area to receive my two suitcases; I was surprised to see one of my luggage never arrived. On the one hand, I spoke about the issue with Ms. Apul tim, your ground-staff at the Toronto airport. In fact, she mentioned she would contact me within 24 hours, however, it has already been 4days and I haven't heard from your staff. On the other hand, the bag I lost had many invaluable items including photos from my trip, gifts for my friends and family members. In addition, I also placed a brand-new Canon D650 camera in the same bag. I estimate the value of my belongings at around $1252 Although I won't be able to get those items back, I hope your management can provide me with reimbursement for my loss. If you have any further questions feel free to reach out to me at (111)111-1111. Regards, Ala