Writing Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different from the website description.
  • How you would like the company to fix the problem.

Dear Team, I am writing to complain about my recent purchase on your website, which turned out to be completely different from the product details mentioned on the site. On June 4, 2020, I ordered the Safari Party decoration set for $50 from your website for my upcoming birthday celebration. I received my package on June 8, 2020, and was surprised to find the discrepancies in some parts of the product. The website mentioned, the party set includes 30 balloons of different colors and one air pump along with other items. But, the package that I received has all the balloons of the same color, some are defective and missing air pump as well. My birthday is just around the corner, and I don't think I will be able to decorate my house with this party set. As compensation, I would like to get a full refund on my order and request a discount voucher for my next purchase. I hope this will not happen again in the future. Regards, Jason