Writing Task 1: Writing an Email

Read the following information.

You were hurt in a minor accident inside a supermarket

Write a letter to the manager of the supermarket in about 150-200 words. Your email should do the following things:

  • Say who are you
  • Give details about the accident
  • Suggest how the supermarket could prevent similar accidents.

Dear Manager, My name is Samuel, and I am writing to express my disappointment with the supermarket located at Bloor and Yonge streets intersection. I have been a loyal client of yours for more than two years now, and last Sunday, I was involved in a minor accident inside your facility, which is the cause of my dissatisfaction. I was driving my shopping cart along the aisle 2, where you keep the house cleaning products. While I was distracted reading a product's direction, I stepped to the left and suddenly slipped over a puddle of water. Somebody was passing by and kindly helped me stand up again. Then, I stayed there trying to understand where the water was coming from and why it wasn't adequately signalized. I understand that some inconveniences like this may happen unexpectedly. However, somebody needed to get hurt before the supermarket staff could come to take measures. Fortunately, it was only a light torsion in my ankle, and soon I will be all recovered. You might want to consider putting wet floor warning placards right away when detecting a leakage, preventing other accidents. Please let me know if you had any more queries. Sincerely Samuel