You recently purchased a furniture from renowned furniture brand.
Write a letter in about 150-200 words to the manager of complaining about the poor quality of the furniture Give details of the nature of the complaint Request for immediate repair or replacement as needed
Sample Answer
Dear Manager, I am Mark. I bought a three-seater fabric sofa from your showroom, to my surprise I've received a damaged piece. Let me explain the details below. I bought the furniture on the recommendations of my family friends, who are your regular customers. I was very impressed with your customer service at the showroom, and the way the furniture is displayed and I picked up a three-seater sofa and ordered it to be delivered. Though it delivered on time, but I received the sofa with the horrible fabric. I am very disappointed with your supply and delivery department's lack of efficiency. In any case, I will forward you the pictures of the sofa, and would like your staff to visit and inspect the damage and replace the couch as soon as possible. I would also expect no such mishaps to happen in the future to any customer, as customer dissatisfaction leads to a fall in your brand value. For all the inconvenience, I expect some shop credit or another piece of furniture free of cost. I look forward to your response and visit by your staff. Regards, Mark
