You recently made an online purchase and the product was not the same as the description on the website.
Write an email to the website support department in about 150-200 words.
Your email should do the following things:
What you purchased and when.
Exactly how it is different from the website description.
How you would like the company to fix the problem.
I am writing this email regarding the product which I have purchased last week, using your online services. I bought a pair of black shoes on 28-May. I have chosen them from the amazon basics department which was giving a good discount.
As per the description, mentioned on the website the shoes should come with two color of laces - black and brown. But when I received the item, I got only one set of laces which was black in color.
In order to resolve the issue, I would like you to mail me a pair of brown laces as earliest or I can just return the entire package so you can refund in full.
I am a regular and happy customer of Amazon's online services so I am looking for the resolution as soon as possible to keep my faith in your services.