You had recently ordered a book, online from a bookseller. The book sent by him was not the latest edition, even though you had paid the money according to the latest edition version.
This is Joe, one of your loyal customers. On 31st January 2020, I placed an order for 'Fundamental of Engineering, edition 3' book from your website, I ordered this book as I'm preparing for a competitive exam that I'm appearing in March 2020. I'm writing to express my disappointment with the service your management provides.
Firstly, I had to wait for more than a month to receive the book and upon receiving I realized, the book I got is edition 1, which was published in 2005. Hence, this book is irrelevant and provide inaccurate information for the test preparation.
Secondly, upon calling your customer service, the agent said that your website has no exchange or refund policy and hung up on me. I'm frustrated with your helpline. As this attitude is unacceptable, I recommend you to train your workers so similar mistakes can be avoided in future.
As the mistake was on your part, I request you to send me 'Fundamental of Engineering, edition 3' book by 21st February 2020. I hope you understand the urgency of the situation. I think, if appropriate action is not taken, you might lose customers and your business may plummet.