You recently made an online purchase and the product was not the same as the description on the website.
Dear Team Members,
I am writing this email regarding my recent purchase of jeans from your website. I received my order yesterday evening that is placed on the 4th of Feb and the order number is 203389 for your reference. I got a pair of jeans that are not similar to as displayed on your website.
I am your regular customer and haven`t experienced such kind of trouble before. The jeans which I received is totally different in color and size. I am pretty sure about my size because this is not my first time purchasing from your website. Moreover, the style of the article on your website displays the bootcut design but I got the straight fit.
I am pretty sure you will not disappoint me this time and figure it out by replacing it with the original piece or make a refund for it. Please contact me if you need additional information related to the order.
I hope something like this will never happen again in the future.