You recently made an online purchase and the product was not the same as the description on the website.
This is regarding the recent purchase I made on your website last week. I bought a 2-litre water bottle from the company 'Swell'.
The description on the website said that the water bottle comes with a cork lid on it but when I received the shipment, I did not find any lid in the package.
The site also mentioned that the water bottle is made of glass and Eco-friendly. However, I am disappointed to say that the water bottle I received was a plastic one.
What I feel is the description of the product given on your website is not providing proper information or should I say its totally misleading. It will be helpful for me and the other users if you could correct the specifications of the product on your platform.
I also submitted a request on your customer service portal asking for a free return label and refund. Please consider the request and grant me a refund as early as possible.