CELPIP Writing Sample Test Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different to the website description.
  • How you would like the company to fix the problem.

Dear Support Team, The purpose of my writing today is to inform you about my frustration for the product, I have purchased on 21 March 2020 from your website The reason for my purchase was that I was mesmerized by the look of the product in the photo on your website. according to the picture, it has no scratch or yellow stripes anywhere on the product unlike one delivered to me. This is painfully irritating because I waited for the product for the longest time I have ever waited for any of my purchase, so I strongly believe that I need to be compensated for the inconvenience caused by you. Therefore, I would like to offer your suggestion to fix the issue. I want this conflict to be resolved in a manner that your business will not be affected negatively. The offer is that I would like to receive the product shown in the photo, 20% discount, and it should be delivered by this Sun 25 April 2019 Your support in this matter will be greatly appreciated and I am looking forward to seeing my suggestion translated into prompt actions. Best regard, Regards, Joe