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CELPIP Writing Sample Test Task 1: Writing an Email

Read the following information.

You recently made an online purchase and the product was not the same as the description on the website.

Write an email to the website support department in about 150-200 words. Your email should do the following things:

  • What you purchased and when.
  • Exactly how it is different from the website description.
  • How you would like the company to fix the problem.

Hi, I recently purchased a long sleeve dress from your website and I’m not happy with the product I have received. First of all, it’s color is darker in the picture shown on the website but I have received a lighter tone. I ordered a Maroon color long sleeve dress with size 38 with a full length till toes but the dress I received is red in color and its length is quite shorter not able to reach my toes. I’m attaching all the details I have marked online while purchasing so you can recheck in your system as well. Kindly send me the same color and size and that I have ordered 2 days back and you can send anyone from your company to collect the parcel I received today. I’m always happy with your delivery services and hopeful that this time also I will receive my parcel in no time. Thanks! Regards, Ala