CELPIP Writing Sample Test Task 1: Writing an Email

Read the following information.

Last week you had travelled in a domestic airline due to some business. You did not had a good experience with that airline. The discontentment, due to the poor service, made you complain about the airline.

Write an email to the Airline in about 150-200 words. Your email should do the following things:

  • Problems faced by regular passengers
  • Complain about the poor service

To Whom it may concern, I am writing this email to express a complain I have about poor service of your airport. Last week I had travelled on a domestic airline due to some business. From the beginning of the flight, I needed a bottle of water I asked a couple of time and it seemed like no one is interested in helping the passengers. I was waiting for almost 20 minutes until someone showed up and told me I should buy the water and they only accept cash. I confirmed that I had cash and I wait for another 20 minutes until we got to the destination. My experience at your airport is totally disappointing. How passengers could be happy with the quality of the service when they have not being given minimum attention. I would suggest a change in the training system for an air hostess. I hope you accept my advice for the sake of passengers' satisfaction and improving the service quality. Best regards, Joy